AskLettie

About AskLettie

AskLettie is an innovative AI-driven solution designed to streamline tenant maintenance requests via WhatsApp, available 24/7. By automating the triage process, Lettie allows landlords and letting agents to focus on managing properties rather than dealing with endless phone calls and maintenance chaos. The platform serves landlords and property managers across the UK, providing them with a reliable, efficient way to handle tenant issues while ensuring compliance with upcoming legislation. With a simple setup process, AskLettie not only saves valuable time but also offers clear, compliance-ready reports for every maintenance request, empowering landlords to maintain control and confidence in their property management.

Features of AskLettie

Centralised Evidence Locker

Lettie features a centralized evidence locker that allows landlords to attach essential documents such as repair invoices and gas safety certificates. This feature enables easy organization and access to vital proof of compliance and communication, all stored in one secure location.

Automatic Audit Trail

With AskLettie, every tenant message, AI reply, and action taken is automatically logged with a time stamp. This un-editable audit trail ensures that landlords have a complete and accurate record of all maintenance interactions, providing peace of mind regarding compliance and accountability.

1-Click Legal Reports

Landlords can generate clean maintenance reports with a single click, allowing for instant access to audit-ready data. This feature is essential for self-managing landlords who need to demonstrate compliance with regulations, making the reporting process seamless and efficient.

Visual AI Analysis

The AI in AskLettie uses advanced visual analysis to assess tenant-submitted photos, identifying faults and evaluating their severity. This feature reduces the need for back-and-forth communication, allowing for quicker resolutions and less tenant frustration.

Use Cases of AskLettie

Streamlining Tenant Requests

Landlords can utilize AskLettie to handle incoming maintenance requests from tenants without the need for phone calls. This automation means that tenants can report issues at any time, leading to faster resolutions and improved tenant satisfaction.

Enhancing Compliance Readiness

With the upcoming Renters' Right Act, landlords can rely on AskLettie to maintain compliance by automatically logging all maintenance activities. This proactive approach helps landlords avoid potential legal pitfalls and ensures they are always prepared for inspections.

Facilitating Tenant Onboarding

AskLettie's automated tenant onboarding process simplifies the introduction of new tenants to the property management system. This feature reduces the administrative burden on landlords and enhances the overall tenant experience from the outset.

Providing Instant Support

AskLettie delivers instant support to tenants via WhatsApp, allowing them to receive answers to their maintenance questions quickly. This immediate access to information reduces the hassle of reporting issues and fosters a more positive tenant-landlord relationship.

Frequently Asked Questions

How does AskLettie improve tenant communication?

AskLettie improves tenant communication by providing a familiar platform—WhatsApp—where tenants can easily report issues anytime. This eliminates delays and enhances overall satisfaction.

Is AskLettie suitable for small property managers?

Absolutely! AskLettie is designed to cater to landlords and property managers of all sizes, making it an ideal solution for both small and large portfolios.

How does the AI handle complex maintenance issues?

The AI is trained on thousands of real maintenance cases, allowing it to triage problems accurately. It also has access to live data, ensuring it can provide current, relevant solutions.

Can I access maintenance reports easily?

Yes, AskLettie allows you to generate maintenance reports with just one click, providing you with instant access to all necessary documentation for compliance and record-keeping.