Rallied AI

Rallied AI is an innovative AI technician designed specifically for Managed Service Providers (MSPs) looking to streamline their operations and enhance efficiency. By integrating with your entire tech stack, Rallied autonomously resolves Level 1 (L1) and Level 2 (L2) support tickets, allowing your team to focus on higher-value tasks. With the capability to interact in real-time via platforms like Slack and Teams, Rallied acts as a virtual coworker, managing tasks such as password resets, account unlocks, and user onboarding or offboarding seamlessly. This not only minimizes the burden on your IT staff but also optimizes your operational costs, ensuring your business can grow without the need for excessive hiring. Rallied enables MSP owners and service managers to reclaim precious time and resources, enhancing productivity and overall service delivery.

Autonomous Ticket Resolution

Rallied AI autonomously resolves L1 and L2 support tickets, handling common issues such as account unlocks and password resets without human intervention. This feature saves time and reduces the workload for IT teams.

Seamless Integration

Rallied connects with a wide range of tools and platforms, including ConnectWise, Autotask, and M365. This capability allows it to work within your existing tech ecosystem, ensuring a smooth implementation process without the need for extensive changes.

Real-Time Communication

With Rallied, users can communicate in real-time through Slack or Teams. This feature enhances collaboration as users can receive updates and notifications instantly, making it feel like a coworker is readily available to assist.

Dynamic Triage and Dispatch

Rallied's intelligent triage system categorizes tickets based on urgency and gathers necessary information from users. This ensures that issues are routed to the correct technician, optimizing response times and improving service efficiency.

Efficient User Onboarding

When new hires join an organization, Rallied can manage the entire onboarding process, including setting up M365 licenses, AD accounts, and necessary permissions, all from a single message or ticket.

Streamlined Password Management

Rallied simplifies the process of password resets and account unlocks, allowing users to regain access quickly without waiting for IT support, thereby enhancing user satisfaction and productivity.

Enhanced Incident Management

By autonomously resolving incidents like VPN connection issues or MFA failures, Rallied eliminates delays and allows IT teams to focus on more complex issues that require human expertise.

Optimized Resource Allocation

For MSPs handling a high volume of L1 and L2 tickets, Rallied helps free up valuable technician time. This enables service managers to allocate resources more effectively, focusing on strategic growth initiatives instead of routine support tasks.

What if it breaks something?

Rallied is designed to operate within specified boundaries. You can determine the level of autonomy it has, ensuring that it asks for human intervention when necessary. This approach allows you to expand its capabilities as your confidence in its functionality grows.

We've tried AI tools before. How is Rallied different?

Rallied stands out by requiring minimal setup and no dedicated admin staff. Unlike other AI tools that need extensive training and management, Rallied connects to your stack quickly, starting to work on its own within a week.

How does Rallied integrate with existing tools?

Rallied provides seamless integration with a variety of platforms, including popular PSAs and IT management tools. This ensures that it can operate effectively within your existing tech ecosystem with little disruption.

What kind of support can we expect during implementation?

Rallied includes a 30-day free trial period where a forward-deployed engineer assists with custom integrations, tunes workflows, and addresses any edge cases. This support ensures that Rallied is tailored to fit your specific operational needs.