Desku
About Desku
Desku is a comprehensive AI customer support platform designed for E-commerce and SaaS businesses. Offering features like automated ticketing and a no-code chatbot builder, Desku enhances user experience and agent productivity. Its innovative AI tools streamline customer interactions, helping brands improve support and drive growth efficiently.
Desku offers flexible pricing with a Free Forever Plan, allowing users to explore features without a credit card. Monthly subscriptions start at $19, providing businesses with advanced AI-powered support tools. Upgrading unlocks additional features and greater customization, enabling brands to enhance their customer interactions further.
Desku's user interface features a clean, intuitive layout that fosters seamless navigation. Its dashboard prioritizes user-friendliness, ensuring effortless access to key functionalities. Users benefit from customizable dashboards and integrated tools, making Desku a preferred choice for businesses seeking efficient AI-driven customer support solutions.
How Desku works
Users sign up for Desku and quickly onboard, accessing a user-friendly dashboard that guides them through key features. They can integrate their existing customer service tools, set up automated responses with the no-code chatbot builder, and manage inquiries through a centralized system. Desku streamlines support processes, enhancing agent productivity and customer satisfaction.
Key Features for Desku
AI Co-Pilot for Teams
The AI Co-Pilot feature in Desku acts as a virtual team member, autonomously handling various customer queries. By leveraging your knowledge base and data, it enhances team efficiency, allowing agents to focus on more complex tasks. This innovation not only boosts productivity but significantly improves response times.
No-Code Chatbot Builder
Desku’s no-code chatbot builder simplifies the creation of automated interactions. Users can design chatbots with a drag-and-drop interface, ensuring 24/7 support without technical expertise. This capability enhances customer engagement, offering immediate assistance while allowing businesses to optimize their resource allocation.
Knowledge Base Creation
Desku’s knowledge base empowers customers with easy access to self-service information. By reducing inquiry volume by 40%, this feature helps customers find relevant information quickly, leading to improved satisfaction and better resource management for support teams, ensuring a smoother customer journey.
