Solidroad
About Solidroad
Solidroad is an innovative AI coaching platform designed for customer-facing teams, providing real-time feedback and training simulations to improve performance. By leveraging advanced analytics and personalized coaching, Solidroad ensures that teams receive the insights they need to excel in customer interactions, making training efficient and impactful.
Solidroad offers three pricing plans: Starter at $199/month for up to 10 users with basic analytics, Growth at $499/month for up to 50 users with advanced features, and a customizable Enterprise plan. Upgrading enhances support and analytics, maximizing performance for customer teams to achieve faster onboarding and improved results.
The user interface of Solidroad is designed to be intuitive and user-friendly, enhancing the overall browsing experience. With a clean layout and accessible navigation, users can easily interact with AI coaching features, manage training sessions, and track performance metrics effectively, ensuring a seamless coaching journey with Solidroad.
How Solidroad works
Users begin their journey with Solidroad by signing up and onboarding, where they set up their teams and customize scorecards. They can upload real conversations or integrate existing tools to receive live scoring and insights. Training simulations are accessible across various formats, providing users a seamless experience to improve their customer-facing skills with real-time feedback.
Key Features for Solidroad
Live Call Scoring
Live call scoring is a standout feature of Solidroad, allowing teams to assess actual conversations for coaching opportunities. This unique functionality provides detailed performance analytics, enabling customer-facing teams to enhance their skills and interact more effectively with clients, ultimately driving better outcomes for the business.
Realistic Simulations
Solidroad offers realistic simulations across video, voice, chat, and email formats, allowing teams to practice and refine their skills in a controlled environment. This feature enhances team readiness and confidence, providing a safe space to learn and grow before engaging with actual customers.
Custom Scorecards
Solidroad features customizable scorecards that tailor the coaching experience to meet specific team needs. These scorecards provide targeted feedback, ensuring that each representative receives the guidance necessary to improve their performance and meet business objectives effectively.
