Sobel
About Sobel
Sobel is a dedicated customer support platform designed for early-stage startups. It empowers teams to engage users directly within their product via Messenger, ensuring seamless communication. Key features include a shared inbox, knowledge base, and automatic translation, enhancing user experience and simplifying support processes.
Sobel offers simple, no-tricks pricing suitable for small teams. Currently in closed beta, the platform provides a free tier that includes a Messenger Widget, Knowledge Base, and Shared Inbox for up to four seats. Early adopters joining the waitlist receive a discount code upon launch.
Sobel's user interface is designed for ease of navigation, featuring a clear layout that facilitates seamless user interaction. The platform's intuitive design includes a dedicated inbox and searchable knowledge base, ensuring users can easily access and utilize its robust customer support features without confusion.
How Sobel works
Users begin their journey with Sobel by joining the waitlist during the closed beta phase. Once onboard, they can navigate the platform’s user-friendly interface to access features like the Messenger Widget, shared inbox, and knowledge base. These tools allow for efficient user communication and quick resolution of inquiries, ensuring a streamlined support experience.
Key Features for Sobel
Messenger Integration
Sobel's Messenger integration allows users to interact with support teams directly within the product. This feature streamlines communication, enabling a more effective and responsive customer support experience, ensuring users receive timely assistance without leaving the software they are using.
Knowledge Base
The knowledge base feature of Sobel helps users find answers to common questions quickly. By publishing helpful articles and integrating them with the Messenger system, Sobel ensures customers can access vital information independently, reducing support ticket volume and enhancing efficiency for support teams.
Automatic Translation
Sobel’s automatic translation feature helps bridge language barriers by translating knowledge base articles into multiple languages. This functionality not only broadens the platform’s audience but also ensures all users receive crucial support information in their preferred language, enhancing overall user satisfaction.
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